For every applicant, we do a credit check, verify employment, and check past rental/mortgage history.

What is the rental collection procedure?

Rental payments are due on the 1st of each month and are late on the 6th. A late fee of 5% of the rental amount is charged and a late notice is mailed to the tenant. Rental payments that are not received before the 15th are delinquent and court papers are filed for that tenant. Court fees are not an additional cost to the owner, as it is a tenant responsibility.

When does an owner receive his/her check?

Owner statements and checks are mailed out on the last business day of every month. We can deposit checks for owners on the first of every month at no additional charge. Personalized deposit slips have to be provided.

How are maintenance repairs handled?

All maintenance requests are called in to the office during regular business hours and emergencies after hours are handled by the answering service. We have a maintenance coordinator in the office and a team of five maintenance technicians as well as outside vendors.

How long will it take to rent my property?

Generally, we say anywhere from 30-90 days depending on the current market activity.

What is the process for prospective tenants when they want to view a property?

Generally when someone is interested in viewing a property, the individual comes to the office and fills out a key loan agreement. A valid ID and a $20 cash deposit are required. The individual has to return the key by 5:00 the following day. For properties with a building code or something similar the property will be shown by someone from our office. If a property is occupied an appointment will be set up.

How much is the security deposit?

Security deposits are usually equal to one month's rent and in certain circumstances it can be increased to twice the rental amount. NC requires security deposits to be held in a separate escrow account.

What insurance coverage do I need?

If you have a homeowner's policy it will need to be changed to a fire policy. Please consult with your insurance agent for this. For amounts of coverage, please refer to the management agreement: Section 3, paragraph f.

What are the typical lease terms?

Usually, the lease term is for one year, however prospective tenants can offer a shorter term but not less than six months and then it is the owner's decision.